Your IT department, on subscription.
Most businesses around here can't justify a full-time IT person. With a Peat's Managed Service Agreement you don't need one — our technicians monitor your machines, patch your software, manage your Microsoft 365 and answer the phone when something breaks. You get a whole IT department for less than a part-time wage.
Everything a good IT department would do.
Monitoring & maintenance
Every computer and server under agreement reports back to our remote monitoring platform around the clock. We see failing disks, missed backups and out-of-date software before they become your problem — most issues are fixed before you knew they existed.
Help desk that knows your name
Ring the shop or raise a ticket and you'll talk to a technician who has been to your office and knows your setup. No offshore queue, no script — and if it can't be fixed remotely, we drive out.
Microsoft 365 & cloud
Business Premium licensing, email, SharePoint, Teams and OneDrive — set up properly, secured and backed up. New machines arrive at your desk already enrolled and configured through Microsoft Autopilot: switch on, sign in, work. Starters and leavers handled the same day you tell us.
Backup & recovery
Local and cloud backup with restore tests you'll actually see the results of. When a file, a mailbox or a whole server needs to come back, it comes back.
On-site within 200 km
We service a 200-kilometre radius of Echuca and have done since 1976. Deniliquin, Cohuna, Kyabram, Rochester, Barham — that's not 'remote regional' to us, that's the local run.
Procurement & lifecycle
We supply, image and install your hardware from our own shop, track its age, and tell you when replacing a machine is cheaper than babying it. Warranty claims are our job, not yours.
Three steps to never worrying again.
Switching IT providers sounds painful. It isn't — we do this every month, and the old provider never has to be awkward about it. You sign once; we do the rest.
We audit & document
A technician maps every machine, login, licence and cable — most businesses see their first complete IT picture ever. You get a copy, because it's yours.
We fix the foundations
Backups that run, updates that apply, passwords that aren't on a sticky note. The first month is about closing the gaps the audit found.
We watch, patch & answer
From then on it's monitoring around the clock, maintenance you never notice, and a phone number where someone who knows your office picks up.
One agreement. Priced per device.
The MSA is priced per device under management, not per person. That means the monthly figure follows your actual equipment — add a laptop and it goes up a little, retire a server and it comes down.
Switches, wireless access points, modem/routers, UPS units, NAS boxes and docking stations are supported as well, and so are additional sites. Microsoft 365 licences, endpoint protection (Bitdefender) and backup — Microsoft 365, desktops and servers — are itemised on the same proposal. Ask us for the figure. We don't publish rates because no two sites have the same equipment — yours comes back in writing after the audit, with every device and licence itemised. Urgent issues get a 1 hour response, non-urgent 4 hours; the term is 12 months, then it renews automatically.
Stop being your own IT department.
Tell us how many people and machines you've got — we'll quote an MSA the same week, with no obligation and no hard sell.